Unopened Bottles
Unopened, unused bottles in their original seal and gift box may be returned within 7 days of delivery. Refunds are issued to the original payment method within 5–7 business days of the parcel reaching the atelier.
Damaged or Wrong Item
If a bottle arrives broken, leaking, or not what you ordered, write to us within 48 hours with photographs. A prepaid pickup is arranged and a full refund or replacement — your choice — is dispatched immediately.
Exchanges
Received an extrait that isn't your note? Unopened bottles may be exchanged once for any fragrance of equal or greater value within 7 days. Price differences are settled at exchange.
Refund Timelines
UPI and net banking refunds reflect in 2–4 business days, cards in 5–7. COD orders are refunded by bank transfer or UPI to the account you nominate. Gift wrap charges are refunded in full.
What Cannot Be Returned
- Opened, tested or partially used bottles — for hygiene and authenticity, the seal must be intact.
- Bottles returned after 7 days of delivery, or without the original box, seal and accompanying note card.
- Discovery sets and samples, which are final sale.
- Personalised or engraved bottles commissioned at your request.
Start a Return
Email care@welora.in with your order number (begins AUR-) and the reason for return, or raise it directly from My Account → Orders. Returns are confirmed by email within one working day.